I'd a terrible encounter utilizing American Airways! My gate was modified 6 instances and they'd me running from gate to gate to skip my flight! Then was put on Yet another flight who’s gate was altered 4 situations after that! The men and women at gate have been terrible and didn’t care! My flight was delayed resulting from servicing concerns then I at last get on airplane and sit in my seat and my arm was scratched by an staff pushing the consume cart!
Until eventually I'd the chance to get Tracy Paul over the telephone I could understand her and she was incredibly effectively
First off, big many thanks and shout out in your Cust Svc rep Laura. She is quite pleasant and was able to address my problem promptly. You'll want to truly feel quite lucky to have her being an personnel.
I'm at the moment on a flight from JFK to LAX on American Airways (flight 0019) and was Particularly frustrated that I Virtually skipped the flight as a consequence of extraordinarily Lengthy lines to receive by means of protection. For my 11:00 fight, I arrived on the airport at 9:45 — delighted to acquire a lot of time for you to reach my gate, or so I thought; I scarcely made it around the flight and I was the last one particular within the doorway without any time for you to get h2o or make use of the restroom.
One thing I couldn’t recognize is how your letter indicated that amounts for instant use can be honored if the receipts were being distinct and legible. How could my $46 cab journey through the Embassy Suites to Wal-Mart not be legible? I only gained sufficient to include my toiletries at Wal-Mart.
I a short while ago had a flight cancelled by American Airways and stood inside of a line for 45 minutes to acquire rebooked on A further flight. I was shocked to learn that the gate agents didn't have a view into your obtainable USAIR flights.
The nine/fifteen/15, it will get some time to be overlooked. Starting with One more hold off inside our flight, which theoretically would go away Orlando 19: 40h, and just after several hours of hold off, once again because of issues with the plane, the commander warned us that perhaps the plane wouldn't get off because of achievable structural difficulty Along with the baggage doorway with the aircraft and the doorway was opened to Anyone who planned to depart the airplane.
I have tried contacting and was on for 15 minutes only to be hung up on. I have despatched 2 email messages with no reply… I love your airline but hoping to have a improve created so we do not get rid of each of the The cash we spent on our flight simply because we aren’t equipped to really make it due to the fact my fiancés grandmother passed absent and we have to be listed here and can’t leave today With all the funeral coming up in the course of our scheduled trip. I have not been ready to get wherever and being that I am a Travel Agent, I understand that for conditions such as this, In spite of non-refundable tickets, the airlines can give a credit for partial or may even give go now credit rating for the full amount of money to be used on long run vacation.
The worst flight encounter of my lifestyle was using my family members of 16 on American Airways. Dropped our baggage both equally ways. We won't be flying American all over again.
Just composing to Allow you know inspite of the difficulty in getting to my desired destination on March two, 2016, along with the disappointment I had Using the scheduling from you, I had been very pleased with the employees at Charlotte, North Carolina. Everything I came in contact with were being most helpful and sort.
I am astonished at The dearth of customer service at American Airways. I used to be a flight attendant for thirty yrs and took good delight from the education I been given from American. On the recent excursion I viewed a passenger and agent argue about which a person was ruder. There is absolutely no clear enforcement of grooming principles everywhere in the corporate.
Upon landing in Roatan on Feb fourteen, I acquired a bit of my baggage was even now in Miami And they might have it within the airplane on the next flight from Miami to Roatan, the following Saturday!
When checking in at IAH, the staff members at the rear of the AA desk had been all chatting and talking about getaway. They seem irritated that we experienced a lot of bags. The additional work was finding within their way. This wasn't the best way I expected to get started on my journey.
So I’m sitting down in a single within your fucking late planes all over again.. Pilot states 25 moment wait around around the fucking runway because of some